Refund policy

We offer a 30-day return policy: you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened and unused, in the same condition you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at glasshaus23@gmail.com. If your return is accepted, we'll send you a return shipping label along with the return address and instructions. Items sent back without first requesting a return will not be accepted.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect.

Non-returnable items: For hygiene and safety reasons, we cannot accept returns on beauty or personal care products that have been opened or used. Gift cards and final-sale items are also non-returnable.

Exchanges: The fastest way is to return the item you have and make a separate purchase for the new item once the return is accepted.

EU 14-day cooling-off period: If your order ships into the European Union, you may cancel or return it within 14 days for any reason. The item must be unopened and unused, in original packaging, with proof of purchase.

Refunds: Once we receive and inspect your return, we'll notify you of the decision. Approved refunds go to your original payment method within 10 business days. If more than 15 business days pass after approval, contact us at glasshaus23@gmail.com